Privacy Policy
Kids In The Room is committed to protecting your personal data and ensuring its proper use in accordance with the Personal Data Protection Act (PDPA). This Privacy Policy explains how we collect, use, disclose, and retain your personal data when you interact with us, whether at our premises, by phone, through our website, or via other communication channels. By interacting with us, you consent to the processing of your Personal Data as described below.
1. Collection of Personal Data
“Personal Data” refers to any information relating to an individual, including:
- Information you provide to us, such as your name, telephone number, email address, postal address, name cards, signature, images of you and your children, and any other information you share during your interactions with us.
- Information we obtain during your interactions with us.
2. Purposes of Processing Personal Data
We may process your Personal Data for the following purposes:
- Responding to your inquiries and requests.
- Processing payments for products or services.
- Updating you on changes to our policies, terms and conditions, and other important information related to our products and services.
- Providing and improving our services.
- Managing disputes, claims, or investigations related to our services or facilities.
- Providing marketing, advertising, and promotional updates about our products and services (you may opt-out of these communications at any time).
- Conducting customer satisfaction surveys, profiling, and analyzing product popularity and trends.
- Monitoring and improving our products and services.
- Enabling third-party service providers to perform services on our behalf (e.g., IT support, marketing agencies).
- Verifying your identity to provide necessary services.
- Enforcing our legal and contractual rights.
- Deterring, detecting, and investigating potential crimes (e.g., theft, fraud).
- Any other purpose incidental or related to the above.
3. Access and Update of Personal Data
You have the right to access and update your Personal Data held by us. A reasonable fee may be charged for access requests, and we will inform you of this fee beforehand. No fee will be charged for updating your Personal Data.
All access and update requests must be submitted in writing via email to our Data Protection Officer. We will respond to your request within 14 business days, unless:
- The information provided is incomplete or insufficient.
- The cost of providing access is disproportionate to your interests.
- Access would reveal confidential commercial information.
- Another individual’s personal data would likely be revealed.
- We are legally entitled to refuse your request.
4. Data Security
We take reasonable measures to protect your Personal Data. Physical Personal Data is accessible on a “need-to-know” basis and stored securely. Electronic Personal Data is protected by authentication procedures, firewalls, and secure databases.
5. Withdrawal of Consent
You may withdraw your consent to the processing of your Personal Data at any time. You can withdraw consent partially (e.g., opt-out of marketing emails) or completely.
6. Consequences of Withdrawing Consent
Withdrawing your consent may affect our ability to:
- Respond to your inquiries.
- Provide you with products or services.
- Provide updates or important information related to our products and services.
- Provide warranty services.
- Conduct business with you.
- Inform you about our events.
7. Disclosure to Third Parties
We may disclose your Personal Data to the following third parties:
- Our subsidiaries.
- Parties required by law.
- Third-party service providers who assist us with services such as mailing, product services and repairs, payment processing, IT support, security, and marketing.
- Third parties assisting us in responding to your requests.
8. Contact Us
For any queries, notifications, requests, or complaints regarding this Privacy Policy or the handling of your Personal Data, please contact us at hello@kidsintheroom.sg.
9. Updates to this Privacy Policy
We may update this Privacy Policy from time to time without prior notice. Your continued interaction with us or use of our services after any changes signifies your acceptance of the updated Privacy Policy.
